Frequently Asked Questions

Frequently Asked Questions

The following addresses questions we frequently encounter in our practice. Should you have a question that is not addressed below, please contact our office at 434.947.3944 and we will be happy to try to assist you.

Are you accepting new patients?

Yes. Some physicians are accepting new patients. To become a new patient, please call 434.947.3944.

How do I re-schedule my appointment?

You may call our office at 434.947.3944 to reschedule at least 24 hours in advance to avoid additional charges.

Will I receive an appointment reminder?

Yes. You will receive an automated reminder phone call 2 days prior to your appointment.

How can I get a copy of my medical records?

You may call 434.947.3944 ext. 2212 or you may CLICK HERE to obtain an electronic copy of the authorization form that must be submitted. Completed forms can be returned via mail (PO Box 11889, Lynchburg VA 24506) or by facsimile to 434.544.2337.

If I have a form that needs to be completed, what is the proper procedure?

Forms that require completion and signature by a physician may be dropped off at our front desk in the office. Fees are charged for completion of certain forms and payment will be requested upon leaving the forms for completion.

What is an ABN form and why do I need to sign it?

This is an Advance Beneficiary Notice which advises the recipient of medical treatment that Medicare may not cover the treatment under the federal health insurance program. This form gives the patient the option, beforehand, of choosing to refuse treatment that may not be covered or to opt to receive the treatment, even if the beneficiary will be responsible for payment.

Do you offer same day appointments if I’m not feeling well?

Yes. We have urgent care appointments available for established patients of the practice.

How do I refill my prescription?

Contact your pharmacy and they will send us a request for refills.

Does the office provide sample medications?

Yes. We have some brand name drug samples available to patients of the practice.

How do I change doctors within your practice?

Any requests for a physician transfer must be made by calling Administration at 434.947.3944 for consideration.

Do you offer any walk-in services?

Established patients of the practice may walk in through the hours of 2:00pm-4:00pm for obtaining ordered injections, BP screenings, and flu shots (during flu season).

My prescription requires a prior authorization. What does that mean and how do I get it?

Your medication ordered may not be covered by your insurance carrier. If this occurs, the insurance company may request additional information by the physician. Your pharmacy may fax us the insurance denial with the prior authorization request to 434.544.2337. This process may take up to 10 days.

Am I considered an established patient of the practice?

You are an established patient if you have been seen by your physician within the last 3 years. If you have not been seen within 3 years, then you should contact our office to complete the new patient assignment process.

What are FASTING Labs?

Fasting is willingly abstaining from food and drink for a certain period of time. Medical Associates requires a patient to be fasting for 10-12 hours to obtain an accurate LIPID Profile and Glucose level. The patient should ONLY have water or black coffee while fasting. Do not add sweetener to coffee, chew gum, or eat candy while fasting.

Why do I have to make a lab appointment?

Fasting labs are scheduled early in the morning and non-fasting labs throughout the day. Lab appointments are needed to avoid a patient having to wait prolonged periods of time before having blood collected and to ensure the lab orders are submitted prior to a patient’s arrival.

Can I have additional lab tests done other than what my physician has ordered?

If you would like to have additional labs added, you should tell the phlebotomist prior to having the blood collected. The lab will get the additional lab work approved by the physician before processing. If you have orders from another physician, please bring them with you and give them to the phlebotomist before having your blood collected. The lab will add these labs and fax to the appropriate physician.

Can I access my lab results online?

Yes – Patients can access lab results on our online portal.

Will someone call me with my lab results?

Either a nurse or physician will call the patient with their lab results once it has been reviewed by a physician.

What insurance companies do you accept?

Medical Associates participates with the following insurance carriers: Medicare, Tricare, Piedmont Community Health Plan, Anthem, Cigna, Southern Health, Aetna, United Healthcare, Optima, and Great West Healthcare.

What credit and debit cards do you accept?

We accept VISA, MasterCard, American Express, and Discover.

If I owe the practice money, can I set up a payment plan?

Yes. Payment Plans can be made for outstanding balances with an expectation of satisfying the balance within 6 months. Please call 434.947.3944 for more information.